Negotiation

Course Categories | Negotiation

8 Steps to Building and Sustaining Effective Coalitions
Description
Have you ever tried to convince your health director, mayor, school board, minister, or business owner to support your community coalition? It’s not always easy, especially if he or she is not convinced that working in partnership is the best approach. This presentation will help you define coalitions, learn when and how to use them, and provide eight steps for building effective coalitions that promote health, a healthy environment, and prevent disease. By focusing on these steps, your coalition will be poised to reach its goals and sustain itself for the long haul. **NOTE – This course was originally delivered as a satellite broadcast.
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Negotiating Skills for Changing Times
Description
In today’s quickly changing, dynamic, and sometimes-volatile health care environment, negotiation skills are more important than ever before. In this course, participants will learn how to negotiate better agreements and resolve conflicts more effectively, while developing better inter-professional relationships in the process. Other specific topics include: selecting the best negotiation style, how to use time techniques effectively, ways to uncover the other party’s hidden agenda, how to neutralize emotionalism, the secret to protecting oneself against poor agreements, how framing and anchoring strategies can help get better outcomes, and when and how to make creative solutions, compromises and concessions. A proven six-step negotiation process is central to this course.
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Real Influence: Persuade Without Pushing and Gain Without Giving In
Description
In this post-pushing, post-selling world, influence can no longer be viewed as something to get from someone. People today are more aware than ever before about self-serving tricks and tactics being used on them.
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Teaching cultural competence: Preparing college students for the real world
Description
This session describes a 100-level college course that uses multiple strategies to develop cross-cultural competence among the students. The strategies include comparative analyses of one's own cultural heritage and health traditions with those of persons of different race/ethnicity and gender. Additionally, case scenarios, video discussions, and selected readings help students to learn about different cultures and how best to address their health care needs. The students demonstrate their knowledge and skills through classroom assessments and a group project presentation that highlights the demographic profile, cultural practices, health traditions, and health care needs of the chosen ethnic/racial group and strategies to best address the identified needs. Evaluation methods and assessment rubrics will be shared along with resources to facilitate development of cross-cultural competency.
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The Neuroscience of Employee Engagement
Description
Many studies show a link between high engagement and organizational success, yet until now the understanding of the science of engagement has mostly focused on outcome studies, not on the underlying mechanisms involved. This session provides fresh insights into understanding what engagement is, how to measure it and most important, how to increase it. Drawing from the latest findings in neuroscience, a series of questions will be explored.
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The Simple Way to Get Through to Difficult People
Description
Whether the person is a harried colleague, a stressed-out client, or an insecure spouse — things can only go from bad to worse if emotional barricades cannot be broken through. During this Webcast, Mark Goulston will explore a number of powerful yet simple, easy-to-apply techniques to reach through these barriers and have the message be heard and understood.
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