Emotional / Social / Cultural IQ

Course Categories | Emotional / Social / Cultural IQ

Beyond Words: Reading the Hidden Communications in Your Professional Interactions
Description
Research shows that an amazing 60-90% of our communication is nonverbal. So just what is it that others are telling you with their gestures, expressions and other body language? What are you conveying to them? And how can you use this information to better manage our clients and colleagues? Researcher and trainer Dr. Anne Beall will explain the basics of reading others and show you how to interpret several elements of communication that are often overlooked in professional interactions.
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Building and Maintaining a Collaborative Culture
Description
Collaboration is essential to public health professionals in order to carry out their daily job duties successfully and enhance the health outcomes of the population which they serve. This course covers why collaboration is important, how to build a collaborative culture, and barriers to effective collaboration. This course provides two interactive case studies which offer the audience an opportunity to increase their awareness of collaboration and gain some hands-on experience in dealing with real world collaboration challenges.
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Building Leadership Capacity in Emergency Management
Description
Leadership and resilience are crucial elements to effective disaster response. Please join us for this informative webcast on Building Leadership Capacity in Emergency Management. During the program, Professor Figley will share his work in co-founding the Disaster Resilience Leadership Academy at Tulane University in 2009. He will discuss the role of psychosocial and behavioral health in understanding how leaders can facilitate resilience and remain resilient. Dr. Figley will present a new platform for building leadership capacity among educational institutions in countries especially vulnerable to natural disasters. The program material was originally presented at the Institute for Disaster Mental Health's 9th Annual Conference at SUNY New Paltz on April 20th, 2012.
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Communicate to make a Difference: Exploring Cross Cultural Communication
Description
“Exploring Cross-Cultural Communication” is a web-based course that invites learners to spend time thinking about and developing their own responses to a variety of ideas and situations about culture, communication and public health. Learners will explore the meaning of culture, methods of communication, and strategies for communicating more effectively by taking part in “virtual” group conferences, reading and responding to simulated e-mails, and utilizing resource documents.
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Creating a Context for Change: Leading through Organizational Development
Description
This web-based course will focus on leadership effectiveness particularly in terms of facilitating innovation and change within an organization and achieving an organizational context that is conducive to continuous improvement and a never-ending commitment to excellence. As effective leaders, we strive to create a shared vision of the future and then mobilize people, processes, and resources to achieve that vision. Effective leaders treat innovation and change as a continuous process, not as a single event or series of staccato or stop-and-go actions. By establishing and maintaining a continuous forward momentum, leaders can engage others in working together to be adaptable and flexible in their ongoing pursuit of their shared vision.
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Developing Next Generation Leaders: Challenges & Promise
Description
This interactive webinar will discuss the results of a survey of current organizational leaders conducted by the Center for Creative Leadership. The survey focused on what respondents see as competencies needed for young people entering the workforce today compared to both 20 years ago and 10 years from now. Current leaders were also asked to describe what excites them in the young people they work with and what concerns them, as well as when they would like to see leadership development begin and how it should happen for upcoming generations of youth. We will also discuss the challenges faced by the field of youth leadership development and will poll attendees on their thoughts and reactions.
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Diversity and Cultural Competency in Public Health Settings - Basic Level
Description
The purpose of this course is to provide public health practitioners with the awareness and knowledge to incorporate diversity and cultural competency concepts, tools, and techniques into their daily work. It is expected that by the end of this course that each participant will be conversant in issues related to culture and health, health disparities, and community health models designed to close the gap in health disparities.
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Diversity Leadership: A Strategic Approach
Description
This course guides participants developing action plans to help handle issues that might come up from cultural diversity. In this course, the participants will ascertain diagnostic skills, make inferences from collected data, and learn to how to create feedback for individuals, groups and organizations.
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Emotional Intelligence a Powerful Tool for Effective Management
Description
Emotional Intelligence (EI) abilities have been shown to be a vital component of individual and organizational success. For a manager, developing and refining EI skills should be a top priority. This Webcast examines ways that EI functions in a participant’s everyday life and offers advice on applying the principles of EI on the job. During the program, participants will gain an understanding of the importance of maximizing EI in order to improve the ability to reach potential. Plus, discover a number of simple, easy-to-use tools for increasing one’s EI that will take only a few minutes every day to practice.
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Enhancing cultural competence to address healthcare disparities in Latino communities
Description
One strategy to eliminate healthcare disparities for Latinos is influencing the higher education curriculum to enhance the cultural competence of students in health professions. This helps prepare future healthcare providers to overcome cultural barriers known to contribute to Latino's healthcare underutilization, deferral, and low patient treatment compliance. This presentation describes the development and pilot testing of a culture immersion program in a rural Latino community as part of an NIH funded project. Faculty from a northeastern university and community leaders partnered to work collaboratively. Graduate students moved for a short time from their cities of residence to live with Latino families, visit healthcare organizations, and participate in community activities. Participants observed, learned, shared, and exchanged information focusing on what shapes Latinos health beliefs, practices, and help seeking preferences. Students could critically analyze their own biases, prejudices, stereotypes, and clinical uncertainties with regard to Latinos within the context of this population's ethnic reality. Pre and post questionnaires indicated personal and professional satisfaction through exposure to Latino language, family and social life, food and customs. Participants developed a deeper understanding of Latino cultural traits such as familism, simpatia, and collectivism, becoming acutely aware of personal and systemic barriers underlying healthcare disparities. The success of this pilot project was largely due to effective community-academic partnership and collaboration. This experiential learning will be presented within the context of relevant literature. References will be provided. Implications of cultural competency in the workforce to eliminate health disparities through health education and health promotion will be discussed.
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First Relationships, Then Results: A New Paradigm for Leadership Development
Description
This webinar explores the idea that leaders can be rejuvenated and inspired and great collaborations sparked by the same thing – social capital. · After years of leading social-sector organizations in an environment where competition is more the norm than collaboration, many gifted leaders are near burnout, unable to maximize their individual or collective gifts. Since 2005, the Barr Fellowship has been changing that in Boston – through an investment in personal growth and connections among social change leaders. Recently profiled in the Foundation Review (and before that, in a Stanford Social Innovation Review Case study in May, 2012), the Barr Fellowship is proving to be a powerful force for transformation of individual leaders, their organizations, and their city.
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How Emotional Intelligence Drives Effective Leadership
Description
This webcast gives you a comprehensive overview of how emotional intelligence drives effective leadership. It explains, in a concise way, the brain-basis of leading yourself and others. The emphasis is on information that can be applied by any leader at any level. Distinct leadership styles will be discussed, along with their effects on the climate of a business. You will learn how to develop and implement emotional intelligence competencies in yourself and others, and how to manage emotions for optimal performance.
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Kill the Company: End the Status Quo, Start an Innovation Revolution
Description
This powerful webcast sheds light on how even category-dominating behemoths can succumb to the twin evils of complexity and complacency. Progress doesn’t come from standing still. It’s time to Kill the Company… before someone else does. Participants will learn how to constantly reexamine their own businesses to keep innovation, and long-term success, on-track. Instead of adding more complexity through expensive, sweeping culture change initiatives, Bodell shares how teams can actually simplify to achieve more. Leaders will learn why providing guardrails instead of handcuffs to their teams can reignite critical aptitudes (curiosity, inquiry, creative problem solving) and more. Rethink business as usual to reimagine the organization.
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Leadership Management Communication
Description
No matter how effective a leader/manager you already are, this course is designed to refresh and refine the skills needed to lead your teams to success in today’s fast-paced and stressful health care environment. By exploring effective leadership styles and strategies, this course provides specific tools to enhance leadership/management communication.
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Leadership Tips During a Health IT Implementation
Description
This webinar focuses on the importance of leadership in successfully steering an organization through a health IT implementation. It features established leaders who have conducted more than 70 health IT implementations in health centers, rural health clinics, and critical access hospitals. The presenters will also focus on how leadership is important in helping staff, clinicians, patients, a safety net providers’ board, and partners adjust to and overcome the barriers that typically accompany a health IT implementation and impede success. Lastly, the presenters will provide leadership examples of unique health IT implementation situations such as meeting meaningful use objectives, changing vendors, and implementing health IT in multiple provider sites.
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Leadership, Race, and White Privilege
Description
LLC hosted a webinar on Leadership, Race and White Privilege with Sally Leiderman, President of CAPD. Sally has been a long-time member of LLC and an active participant in the Evaluation Circle. She received an LLC seed grant to support her work to disseminate share and disseminate a curriculum on white privilege that can be adapted and used in leadership development programs. During the webinar Sally presented findings from a survey of 123 leadership development funders, practitioners, and evaluators. With one program in mind, each survey respondent had answered questions about how their program addressed issues of diversity, structural racism, and white privilege.
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Leadership, Strategic Planning and Systems Approaches
Description
This course encourages participants to think strategically about the types of decisions made in public health organizations, and provides students with strategic analysis and planning skills.
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Leading from the Inside Out
Description
Leadership is the ability to align and inspire others towards common goals. The most effective social change leaders possess a clear sense of purpose, and an awareness of their strengths and learning edges as individuals, which leads them to build strong partnerships. Join this webinar to learn more about Rockwood Leadership Institute's approach to foster transformative leadership for a just, equitable, and sustainable world through encouraging leaders to "lead from the inside out."
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Management Development Skills for the Accidental Trainer
Description
This webcast delivers a wealth of practical, no-nonsense advice that will help the participant understand what works and what doesn't in a variety of training situations. One will discover the basics of producing training programs, where best to apply limited time and resources, and simple ways to measure the effectiveness of efforts.
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Managing Diversity Begins with You
Description
The purpose of this intermediate course is to acquire a conceptual framework with tools to manage diversity in the workplace as a way of improving service delivery, quality, and accessibility. It is expected that each participant will be able to identify their role in their own organization with respect to diversity and cultural competency and to position their organization as a leading organization in the delivery of culturally competent services.
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Managing for People Who Hate Managing
Description
This course explains that personality-wise and management-wise, managers are either thinkers or feelers, according to Devora Zack. Basically, thinkers lead with their heads and feelers lead with their hearts. Almost nobody's 100% thinker or feeler, yet most of managers lean one way or the other. Working with—rather than fighting against— strengths are key to understanding not only how managers make decisions and manage but also how people react to their decisions and respond to them.
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Managing in the Experience Economy
Description
Goods and services are everywhere being commoditized; what consumers want are experiences—memorable events that engage customers (whether individuals or businesses) in inherently personal ways. In this provocative presentation, B. Joseph Pine II explains why this is so and shows how you and your company— no matter its industry or current offerings—can succeed in today's Experience Economy.
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Negotiating Skills for Changing Times
Description
In today’s quickly changing, dynamic, and sometimes-volatile health care environment, negotiation skills are more important than ever before. In this course, participants will learn how to negotiate better agreements and resolve conflicts more effectively, while developing better inter-professional relationships in the process. Other specific topics include: selecting the best negotiation style, how to use time techniques effectively, ways to uncover the other party’s hidden agenda, how to neutralize emotionalism, the secret to protecting oneself against poor agreements, how framing and anchoring strategies can help get better outcomes, and when and how to make creative solutions, compromises and concessions. A proven six-step negotiation process is central to this course.
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Program planning in medical education to facilitate students' cultural competency: A cross case analysis
Description
The increasingly diverse population and the inequitable treatment of marginalized groups in the United States indicate a need for all health care providers and educators to gain competency in working with populations of various racial, ethnic, gendered, linquistic, and socioeconomic backgrounds. Educational programs in public health, health sciences, and medical education focus on issues of diversity, health disparities, and inclusivity in education and in practice. However, visible and invisible barriers often hinder the process of planning programs to emphasize cultural competency and health disparities. This presentation describes a cross-case analysis of four medical education programs and their efforts to facilitate the cultural competency of faculty and students while addressing racial and ethnic disparities in health care. A discussion will present findings that indicate a consistent pattern of sociopolitical issues people encountered and negotiation strategies used when implementing programming to address racial and ethnic disparities. The case analysis approach revealed areas for quality improvement in programming. This presentation will conclude with recommendations for using case analysis as a methodology to evaluate the depth, scope, and success of health related programs in facilitating cultural competency and addressing racial and ethnic disparities.
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Promoting Equity in Healthcare: Evaluating the Impact of the Disparities Leadership Program
Description
The Disparities Leadership Program (DLP) is a one year executive leadership program designed to equip a cadre of leaders in healthcare with in-depth knowledge in the field of disparities, cutting-edge quality improvement strategies for identifying and addressing disparities, and leadership skills to facilitate the organizational transformation necessary to advance health care equity. With support from The Aetna Foundation, The Leadership Learning Community (LLC) conducted an external evaluation of the DLP and the program's impact on participating organizations’ efforts to address health inequities. In this webinar, Dr. Joseph Betancourt, Director of the Disparities Solutions Center, Dr. Roderick King, Senior Faculty at the Disparities Solutions Center, and Dr. Claire Reinelt, founding member and former Research and Evaluation Director of LLC, will provide an overview of the DLP, present the findings of the evaluation and discuss lessons learned for the development and implementation of successful executive leadership programs focused on organizational transformation.
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Systematic Civic Stewardship: An Organizing Model for Leading Change in the Social Sector
Description
Cities are becoming the most prominent context for social change in the world today, and they offer exciting opportunities for participative governance. A model of “systematic civic stewardship” frames the city as community-based, action-learning system. Leaders play key roles in neighborhood teams focused on local challenges (graduation rates, health outcomes, etc.), while learning and working with peers via city-wide communities of practice. We have much to learn about learning systems in any context—understanding how they work in communities and cities draws on organization experience and provokes new insights.
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Systems Thinking and Racial Justice
Description
In this webinar, Professor john powell talks about how systems thinking and a structural lens can inform our work for racial justice and deepen our understanding of racial disparities. He examines how the interactions of structures and institutions create not only opportunity and deprivation, but also inhabit our ideas and language about race, identity and the self. Professor john powell is the Executive Director of the Kirwan Institute for the Study of Race and Ethnicity at the Ohio State University, and Williams Chair in Civil Rights & Civil Liberties at the Moritz College of Law. An internationally recognized authority in the areas of civil rights, civil liberties and issues relating to race, ethnicity, poverty, and the law, he was previously National Legal Director of the American Civil Liberties Union, Founder and Director of the Institute on Race and Poverty at the University of Minnesota, and a cofounder of the Poverty & Race Research Action Council.
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Teaching cultural competence: Preparing college students for the real world
Description
This session describes a 100-level college course that uses multiple strategies to develop cross-cultural competence among the students. The strategies include comparative analyses of one's own cultural heritage and health traditions with those of persons of different race/ethnicity and gender. Additionally, case scenarios, video discussions, and selected readings help students to learn about different cultures and how best to address their health care needs. The students demonstrate their knowledge and skills through classroom assessments and a group project presentation that highlights the demographic profile, cultural practices, health traditions, and health care needs of the chosen ethnic/racial group and strategies to best address the identified needs. Evaluation methods and assessment rubrics will be shared along with resources to facilitate development of cross-cultural competency.
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The Art of Collaborative Teaming
Description
Collaborative skills are important for every team member to master. When applied successfully, they will facilitate more effective problem solving, idea generation, and product improvement within the team as well as cross-functionally throughout the organization. Join us as we explore the language and techniques of collaboration and offers insights that can lead to more visibility and recognition for increased career success.
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The Neuroscience of Employee Engagement
Description
Many studies show a link between high engagement and organizational success, yet until now the understanding of the science of engagement has mostly focused on outcome studies, not on the underlying mechanisms involved. This session provides fresh insights into understanding what engagement is, how to measure it and most important, how to increase it. Drawing from the latest findings in neuroscience, a series of questions will be explored.
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The Simple Way to Get Through to Difficult People
Description
Whether the person is a harried colleague, a stressed-out client, or an insecure spouse — things can only go from bad to worse if emotional barricades cannot be broken through. During this Webcast, Mark Goulston will explore a number of powerful yet simple, easy-to-apply techniques to reach through these barriers and have the message be heard and understood.
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Unleashing Growth Leaders in your Organization
Description
This Webcast will first share highlights from unique research that revealed a rare breed of growth leaders driving significant organic revenue growth—not at high-tech start-ups—but inside some of world’s largest and best established companies. The participant will then learn exactly what these growth catalysts do to ignite organic growth and build high-performing growth organizations. The core of this session will be a close review of the seven formulas growth catalysts use to reframe value propositions for customers: Diving Deep; Swimming for the Surface; Swimming Sideways; Bundling; Finding White Space; Networking; and Starbucking.
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Using the Health Care Language Services Implementation Guide: An intervention tool for increasing language access in health care environments
Description
According to census data, approximately one in four Americans speaks a language other than English at home. Given this growing statistic, it is imperative that organizations provide information in both culturally and linguistically competent ways. To help organizations implement effective language access services (LAS) to meet the needs of their language minority patients, thereby increasing their access to health care, the U.S. Department of Health and Human Services, Office of Minority Health (OMH) sponsored the development of the Health Care Language Services Implementation Guide (HCLSIG). The HCLSIG lays out the basic steps for implementing LAS, and the process for carrying out each step is explained in detail and supplemented with links to resources and tips on alternative ways to complete the step. This session is designed to help health care administrators and organizations develop and implement effective language access services. This session will use multiple learning strategies including interactive discussion and completion of planning documents, to provide participants with concrete strategies to implement LAS within their health care organizations. Participants will be able to educate those within their organization on the importance of LAS and how to use the HCLSIG to conduct an initial assessment of their organization's current capabilities to provide these services. As communities and organizations evolve over time, the HCLSIG provides a framework and assists with the evolution of LAS. The HCLSIG can help a participant guide their organization on its mission to provide quality healthcare to all members of the community they serve, regardless of their language ability.
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