Cultural Competence/Fluency

Course Categories | Cultural Competence/Fluency

Advanced Leadership and Practice
Description
Dramatic change will occur in public health and health care in the next decade. This course provides public health practitioners and other health care providers with the leadership skills necessary to work effectively in the change environment at a community, state or regional level. These leadership skills are essential for designing and advocating for programs and policies necessary to promote health.
More Details | Launch

Advanced Leadership Practice - Part II
Description
Dramatic change will occur in public health and health care in the next decade. This course provides public health practitioners and other health care providers with the leadership skills necessary to work effectively in the change environment at a community, state or regional level. These leadership skills are essential for designing and advocating for programs and policies necessary to promote health.
More Details | Launch

Beyond Words: Reading the Hidden Communications in Your Professional Interactions
Description
Research shows that an amazing 60-90% of our communication is nonverbal. So just what is it that others are telling you with their gestures, expressions and other body language? What are you conveying to them? And how can you use this information to better manage our clients and colleagues? Researcher and trainer Dr. Anne Beall will explain the basics of reading others and show you how to interpret several elements of communication that are often overlooked in professional interactions.
More Details | Launch

Building and Maintaining a Collaborative Culture
Description
Collaboration is essential to public health professionals in order to carry out their daily job duties successfully and enhance the health outcomes of the population which they serve. This course covers why collaboration is important, how to build a collaborative culture, and barriers to effective collaboration. This course provides two interactive case studies which offer the audience an opportunity to increase their awareness of collaboration and gain some hands-on experience in dealing with real world collaboration challenges.
More Details | Launch

Building Leadership Capacity in Emergency Management
Description
Leadership and resilience are crucial elements to effective disaster response. Please join us for this informative webcast on Building Leadership Capacity in Emergency Management. During the program, Professor Figley will share his work in co-founding the Disaster Resilience Leadership Academy at Tulane University in 2009. He will discuss the role of psychosocial and behavioral health in understanding how leaders can facilitate resilience and remain resilient. Dr. Figley will present a new platform for building leadership capacity among educational institutions in countries especially vulnerable to natural disasters. The program material was originally presented at the Institute for Disaster Mental Health's 9th Annual Conference at SUNY New Paltz on April 20th, 2012.
More Details | Launch

Communicate to make a Difference: Exploring Cross Cultural Communication
Description
“Exploring Cross-Cultural Communication” is a web-based course that invites learners to spend time thinking about and developing their own responses to a variety of ideas and situations about culture, communication and public health. Learners will explore the meaning of culture, methods of communication, and strategies for communicating more effectively by taking part in “virtual” group conferences, reading and responding to simulated e-mails, and utilizing resource documents.
More Details | Launch

Cultural Competency Evaluation of E-Health Initiatives
Description
Social technologies utilization in e-health initiatives continues to expand. One of the core characteristics of emergent digital media is enhancing access and thus its ability to reduce health disparities is promising. How do social networking technologies (social media, Web2.0 and other emergent technologies) can enhance the ability of healthcare organizations, providers, and patients to ameliorate and eliminate health disparities through culturally competent e-health practices? This research is based on a larger research project that utilizes mixed methods to assess e-health and healthcare initiatives powered by social technologies. A taxonomy was developed based on a throughout review and analysis of Web2.0 offerings, the research literature, and peer research review. The development of specific cultural competence criteria to evaluate e-health offerings is highlighted in this presentation. Since social media research is still in its early stages, this inquiry proposes a set of categories and program evaluation tools that researchers and practitioners can utilize to assess the quality of e-health offerings from the perspective of patients and their families.
More Details | Launch

Daring to Lead 2011: Leadership Development & Support for Nonprofit Leaders
Description
Executives’ use of coaching, peer networks, and leadership development programs are on the rise and are ranked the top three most effective strategies by executive directors for leadership development and support. And while shared leadership is a common value among the vast majority of nonprofit executives, many find it challenging to put these values into practice through organizational systems and structures. These findings are among those reported in Daring to Lead 2011 CompassPoint’s recent study of over 3000 nonprofit executives nationwide. The webinar, explores the report’s findings, implications, and the actions that nonprofit leaders, funders, and capacity builders can take to better support executives and the organizations they dare to lead.
More Details | Launch

Developing a template for online evidence based cultural competency education
Description
Until the publication of Unequal Treatment in 2001, health disparities were attributed to differences in socioeconomic status. Although SES is a contributing factor, the roots of these disparities are broader in scope. There has been strong evidence produced that disparities in health care access, quality and acceptability exist in cultural and racial minority groups despite socioeconomic status. Unfortunately, many providers are not aware of the role that cultural issues play in health disparities. In 2002 the majority of doctors interviewed in a study by the Kaiser Family Foundation believed that disparities in care or treatment of patients were "never" or "rarely" due to language or ethnic factors (Kaiser Family Foundation, 2002). There is also little awareness of the laws regarding language service delivery and provider responsibility. An online cultural competency module was developed that could be adapted for use for continuing professional education credit, a cultural competency elective, or a module for an existing course. The design of this module is based on increasing knowledge about the root of disparities and the legal issues involved. Knowledge, though, is not enough. The module also focuses on examining attitudes and building cultural competency skills so that behavioral changes are more likely to occur.
More Details | Launch

Developing Next Generation Leaders: Challenges & Promise
Description
This interactive webinar will discuss the results of a survey of current organizational leaders conducted by the Center for Creative Leadership. The survey focused on what respondents see as competencies needed for young people entering the workforce today compared to both 20 years ago and 10 years from now. Current leaders were also asked to describe what excites them in the young people they work with and what concerns them, as well as when they would like to see leadership development begin and how it should happen for upcoming generations of youth. We will also discuss the challenges faced by the field of youth leadership development and will poll attendees on their thoughts and reactions.
More Details | Launch

Diversity and Cultural Competency in Public Health Settings - Basic Level
Description
The purpose of this course is to provide public health practitioners with the awareness and knowledge to incorporate diversity and cultural competency concepts, tools, and techniques into their daily work. It is expected that by the end of this course that each participant will be conversant in issues related to culture and health, health disparities, and community health models designed to close the gap in health disparities.
More Details | Launch

Diversity Leadership: A Strategic Approach
Description
This course guides participants developing action plans to help handle issues that might come up from cultural diversity. In this course, the participants will ascertain diagnostic skills, make inferences from collected data, and learn to how to create feedback for individuals, groups and organizations.
More Details | Launch

Emotional Intelligence a Powerful Tool for Effective Management
Description
Emotional Intelligence (EI) abilities have been shown to be a vital component of individual and organizational success. For a manager, developing and refining EI skills should be a top priority. This Webcast examines ways that EI functions in a participant’s everyday life and offers advice on applying the principles of EI on the job. During the program, participants will gain an understanding of the importance of maximizing EI in order to improve the ability to reach potential. Plus, discover a number of simple, easy-to-use tools for increasing one’s EI that will take only a few minutes every day to practice.
More Details | Launch

Enhancing cultural competence to address healthcare disparities in Latino communities
Description
One strategy to eliminate healthcare disparities for Latinos is influencing the higher education curriculum to enhance the cultural competence of students in health professions. This helps prepare future healthcare providers to overcome cultural barriers known to contribute to Latino's healthcare underutilization, deferral, and low patient treatment compliance. This presentation describes the development and pilot testing of a culture immersion program in a rural Latino community as part of an NIH funded project. Faculty from a northeastern university and community leaders partnered to work collaboratively. Graduate students moved for a short time from their cities of residence to live with Latino families, visit healthcare organizations, and participate in community activities. Participants observed, learned, shared, and exchanged information focusing on what shapes Latinos health beliefs, practices, and help seeking preferences. Students could critically analyze their own biases, prejudices, stereotypes, and clinical uncertainties with regard to Latinos within the context of this population's ethnic reality. Pre and post questionnaires indicated personal and professional satisfaction through exposure to Latino language, family and social life, food and customs. Participants developed a deeper understanding of Latino cultural traits such as familism, simpatia, and collectivism, becoming acutely aware of personal and systemic barriers underlying healthcare disparities. The success of this pilot project was largely due to effective community-academic partnership and collaboration. This experiential learning will be presented within the context of relevant literature. References will be provided. Implications of cultural competency in the workforce to eliminate health disparities through health education and health promotion will be discussed.
More Details | Launch

How Emotional Intelligence Drives Effective Leadership
Description
This webcast gives you a comprehensive overview of how emotional intelligence drives effective leadership. It explains, in a concise way, the brain-basis of leading yourself and others. The emphasis is on information that can be applied by any leader at any level. Distinct leadership styles will be discussed, along with their effects on the climate of a business. You will learn how to develop and implement emotional intelligence competencies in yourself and others, and how to manage emotions for optimal performance.
More Details | Launch

Kill the Company: End the Status Quo, Start an Innovation Revolution
Description
This powerful webcast sheds light on how even category-dominating behemoths can succumb to the twin evils of complexity and complacency. Progress doesn’t come from standing still. It’s time to Kill the Company… before someone else does. Participants will learn how to constantly reexamine their own businesses to keep innovation, and long-term success, on-track. Instead of adding more complexity through expensive, sweeping culture change initiatives, Bodell shares how teams can actually simplify to achieve more. Leaders will learn why providing guardrails instead of handcuffs to their teams can reignite critical aptitudes (curiosity, inquiry, creative problem solving) and more. Rethink business as usual to reimagine the organization.
More Details | Launch

Leadership, Race, and White Privilege
Description
LLC hosted a webinar on Leadership, Race and White Privilege with Sally Leiderman, President of CAPD. Sally has been a long-time member of LLC and an active participant in the Evaluation Circle. She received an LLC seed grant to support her work to disseminate share and disseminate a curriculum on white privilege that can be adapted and used in leadership development programs. During the webinar Sally presented findings from a survey of 123 leadership development funders, practitioners, and evaluators. With one program in mind, each survey respondent had answered questions about how their program addressed issues of diversity, structural racism, and white privilege.
More Details | Launch

Managing Diversity Begins with You
Description
The purpose of this intermediate course is to acquire a conceptual framework with tools to manage diversity in the workplace as a way of improving service delivery, quality, and accessibility. It is expected that each participant will be able to identify their role in their own organization with respect to diversity and cultural competency and to position their organization as a leading organization in the delivery of culturally competent services.
More Details | Launch

Managing for People Who Hate Managing
Description
This course explains that personality-wise and management-wise, managers are either thinkers or feelers, according to Devora Zack. Basically, thinkers lead with their heads and feelers lead with their hearts. Almost nobody's 100% thinker or feeler, yet most of managers lean one way or the other. Working with—rather than fighting against— strengths are key to understanding not only how managers make decisions and manage but also how people react to their decisions and respond to them.
More Details | Launch

Managing in the Experience Economy
Description
Goods and services are everywhere being commoditized; what consumers want are experiences—memorable events that engage customers (whether individuals or businesses) in inherently personal ways. In this provocative presentation, B. Joseph Pine II explains why this is so and shows how you and your company— no matter its industry or current offerings—can succeed in today's Experience Economy.
More Details | Launch

Mentoring and Coaching
Description
The purpose of this course is to distinguish the difference between a mentor and a coach and how to shape these relationships. A discussion of the utilization of learning contracts to help in this process is also discussed. Exercises are included to help the learner understand how to use a learning contract and how to choose a mentor or a coach.
More Details | Launch

Mind Matters! Getting Results Through Psychology
Description
Thought, behavior, personality — all three affect everything from having a preference for a particular employee to how often to voice opinions in a group. In this webcast, Dr. Boyce will give a quick overview of three major schools of psychology—behavioral, cognitive and social — and give insights into each one. So participants can heighten self-awareness and increase effectiveness as a manager.
More Details | Launch

Program planning in medical education to facilitate students' cultural competency: A cross case analysis
Description
The increasingly diverse population and the inequitable treatment of marginalized groups in the United States indicate a need for all health care providers and educators to gain competency in working with populations of various racial, ethnic, gendered, linquistic, and socioeconomic backgrounds. Educational programs in public health, health sciences, and medical education focus on issues of diversity, health disparities, and inclusivity in education and in practice. However, visible and invisible barriers often hinder the process of planning programs to emphasize cultural competency and health disparities. This presentation describes a cross-case analysis of four medical education programs and their efforts to facilitate the cultural competency of faculty and students while addressing racial and ethnic disparities in health care. A discussion will present findings that indicate a consistent pattern of sociopolitical issues people encountered and negotiation strategies used when implementing programming to address racial and ethnic disparities. The case analysis approach revealed areas for quality improvement in programming. This presentation will conclude with recommendations for using case analysis as a methodology to evaluate the depth, scope, and success of health related programs in facilitating cultural competency and addressing racial and ethnic disparities.
More Details | Launch

Promoting Equity in Healthcare: Evaluating the Impact of the Disparities Leadership Program
Description
The Disparities Leadership Program (DLP) is a one year executive leadership program designed to equip a cadre of leaders in healthcare with in-depth knowledge in the field of disparities, cutting-edge quality improvement strategies for identifying and addressing disparities, and leadership skills to facilitate the organizational transformation necessary to advance health care equity. With support from The Aetna Foundation, The Leadership Learning Community (LLC) conducted an external evaluation of the DLP and the program's impact on participating organizations’ efforts to address health inequities. In this webinar, Dr. Joseph Betancourt, Director of the Disparities Solutions Center, Dr. Roderick King, Senior Faculty at the Disparities Solutions Center, and Dr. Claire Reinelt, founding member and former Research and Evaluation Director of LLC, will provide an overview of the DLP, present the findings of the evaluation and discuss lessons learned for the development and implementation of successful executive leadership programs focused on organizational transformation.
More Details | Launch

Real Influence: Persuade Without Pushing and Gain Without Giving In
Description
In this post-pushing, post-selling world, influence can no longer be viewed as something to get from someone. People today are more aware than ever before about self-serving tricks and tactics being used on them.
More Details | Launch

Realizing the Collective Conscious - Multi-Sector Leadership Development for the Public’s Health
Description
Today's context for health leadership is complex, rapidly evolving, and calls for new approaches to the development of leaders for today and the future. “We need to train our leaders to be more collaborative, to be more inclusive, and to have greater integrity. It’s a whole different set of practices[1].” The Center for Health Leadership and Practice (CHLP) has an innovative approach to leadership development that brings together teams of leaders from multiple sectors that want to advance their leadership skills and achieve health equity in their community. CHLP trains multi-sectoral teams in an applied, team-based, and collaborative leadership development model. Using experiential learning, an applied health leadership project is the primary vehicle for leadership learning. The core curriculum is based on five competencies: Leadership Mastery; Ability to work effectively across sectors; Application of continuous quality improvement principles; Appropriate use of data for planning, assessment, monitoring and evaluation; and Commitment to a population health perspective. The work throughout the year is divided into four phases that each includes leadership themes: 1) inspiration; 2) ideation; 3) implementation and growing; and 4) sustaining and transition[2]. Team development is further enhanced and curriculum customized with a team coach. As fellows begin the program year they begin exploring and are challenged to examine their partners, stakeholders and networks. This theme is resurfaced at each phase of the program to examine the true diversity and voices needed to achieve population health improvement.
More Details | Launch

Systematic Civic Stewardship: An Organizing Model for Leading Change in the Social Sector
Description
Cities are becoming the most prominent context for social change in the world today, and they offer exciting opportunities for participative governance. A model of “systematic civic stewardship” frames the city as community-based, action-learning system. Leaders play key roles in neighborhood teams focused on local challenges (graduation rates, health outcomes, etc.), while learning and working with peers via city-wide communities of practice. We have much to learn about learning systems in any context—understanding how they work in communities and cities draws on organization experience and provokes new insights.
More Details | Launch

Teaching cultural competence: Preparing college students for the real world
Description
This session describes a 100-level college course that uses multiple strategies to develop cross-cultural competence among the students. The strategies include comparative analyses of one's own cultural heritage and health traditions with those of persons of different race/ethnicity and gender. Additionally, case scenarios, video discussions, and selected readings help students to learn about different cultures and how best to address their health care needs. The students demonstrate their knowledge and skills through classroom assessments and a group project presentation that highlights the demographic profile, cultural practices, health traditions, and health care needs of the chosen ethnic/racial group and strategies to best address the identified needs. Evaluation methods and assessment rubrics will be shared along with resources to facilitate development of cross-cultural competency.
More Details | Launch

The Simple Way to Get Through to Difficult People
Description
Whether the person is a harried colleague, a stressed-out client, or an insecure spouse — things can only go from bad to worse if emotional barricades cannot be broken through. During this Webcast, Mark Goulston will explore a number of powerful yet simple, easy-to-apply techniques to reach through these barriers and have the message be heard and understood.
More Details | Launch

Unleashing Growth Leaders in your Organization
Description
This Webcast will first share highlights from unique research that revealed a rare breed of growth leaders driving significant organic revenue growth—not at high-tech start-ups—but inside some of world’s largest and best established companies. The participant will then learn exactly what these growth catalysts do to ignite organic growth and build high-performing growth organizations. The core of this session will be a close review of the seven formulas growth catalysts use to reframe value propositions for customers: Diving Deep; Swimming for the Surface; Swimming Sideways; Bundling; Finding White Space; Networking; and Starbucking.
More Details | Launch

Using the Health Care Language Services Implementation Guide: An intervention tool for increasing language access in health care environments
Description
According to census data, approximately one in four Americans speaks a language other than English at home. Given this growing statistic, it is imperative that organizations provide information in both culturally and linguistically competent ways. To help organizations implement effective language access services (LAS) to meet the needs of their language minority patients, thereby increasing their access to health care, the U.S. Department of Health and Human Services, Office of Minority Health (OMH) sponsored the development of the Health Care Language Services Implementation Guide (HCLSIG). The HCLSIG lays out the basic steps for implementing LAS, and the process for carrying out each step is explained in detail and supplemented with links to resources and tips on alternative ways to complete the step. This session is designed to help health care administrators and organizations develop and implement effective language access services. This session will use multiple learning strategies including interactive discussion and completion of planning documents, to provide participants with concrete strategies to implement LAS within their health care organizations. Participants will be able to educate those within their organization on the importance of LAS and how to use the HCLSIG to conduct an initial assessment of their organization's current capabilities to provide these services. As communities and organizations evolve over time, the HCLSIG provides a framework and assists with the evolution of LAS. The HCLSIG can help a participant guide their organization on its mission to provide quality healthcare to all members of the community they serve, regardless of their language ability.
More Details | Launch